Your application is sent to our Recruiting Department where it is reviewed to determine your eligibility. If you are eligible and have all of the required skills and experience, you will normally receive an email response within 5-7 business days which will provide information on how to finalize your registration, set up your profile, and start your readings.
We are looking for advisors with a high standard of ethics and professionalism, with experience conducting readings for people other than family and friends. Online or phone reading experience is preferred, but not required. Qualified candidates must be capable of delivering accurate and insightful readings to our customers using the My Crystal app. You will be using either your smartphone to communicate with our customers.
To better review your psychic skills, we are going to do a sample psychic reading with you. The reading should be audio/video and longer than 3 minutes.
Advisors are not allowed to offer services that guarantee the direct altering of the future, including but not limited to the use of black magic, spells, or removal practices that may have negative effects on others.
Advisors can provide 6 types of readings:
24h delivered text reading
24h delivered audio reading
24h delivered video reading
live text chat
live audio chat
live video chat
Advisors can select their own skilled service categories on the profile editing page. If the advisor cannot find a suitable category, please contact Magicrystal Support.
For live chat, the three status of order are:
- Canceled: For each live chat invited by the client, the advisor will have 90 seconds to decide whether to accept or decline. If the advisor does not take action, the order will be ‘canceled’.
- Declined: If the Advisor declines the call from the client, the order will be ‘declined’.
- Completed: Once the advisor accepted and got connected with client, when they have finished the order, the order will be considered as ‘completed’.
For 24h delivered reading, there are four statuses, listing as below:
- Pending: Once the client submitted the order, the advisor will receive it and the order will become ‘pending’. It means waiting for the reply.
- Awaiting receipt: Once the advisor have finished replying the order, the reply message will be sent to the client’s side. The status of the order turns to be ‘awaiting receipt’.
- Completed: Once the client checks the reading, the order will be ‘completed’.
- Expired Order: If the advisor failed to deliver reading within 24h, the order will be ‘expired’.
Expired order should never happen since the client has carefully selected their own advisor and take time to fulfill the order request. If expired orders happen continuously three times within 48 hours, the advisor account will be switched to ‘out of service’ status and won’t be able to receive new orders. Expired orders damage advisors’ credibility, clients’ satisfaction, and the image of our platform. We will deduct certain amount of money as the compensation to return to the client. So please notice, if you can’t deliver reading or want to decline the certain order, contact Magicrystal Support before the order goes expired.
Yes, you can reply to the expired order, but the earning of the expired order won’t be added to your account as we have already made the corresponding refund to client’s account. But, if you reply to the expired order and impress the client, she/he might place an order for you again. When an issue occurs, please contact Magicrystal Support or send an email to our official email account (Magicrystalofficial@gamil.com) in time ,providing clear and specific details of the issue. We are sorry to bring any inconvenience caused by technical issues. We will check the issue and handle it as soon as possible.<
Star rating is an important part of the rating system, which represents the satisfaction of the client. The closer to the full 5 stars, the better image you may have from clients.
Client can leave a review when the order is completed.
Besides review and comments, clients can rate the accuracy of the reading when the order is completed.
Generally, we will not intervene with reviews. Unless it is inappropriate comment that violates our Terms of Use, we will delete it. We know how bad the feeling is when receiving negative reviews from clients. However, we do respect all reasonable opinions and feedbacks from clients.
Yes, a good service values more expectations for sure.
Under no circumstances can an advisor offers clients refunds. If a client asks for refund, please tell them to contact the Support Team.
Refund requests are handled on a case basis and are rarely granted.
Yes, please go to the client’s profile page and tap the button placed in the upper right to report. We will handle it as soon as possible.
As Magicrystal is a platform who protects the privacy of all users, the advisor does not need to answer any question regarding to the private affair
Please set a relatively low price at the beginning to attract more users. After you accumulate some loyal clients and a lot of good reviews, you can increase the price step by step.To ensure a durable development and avoid destructive competition, we have set a price interval section with a minimum/maximum price value. Please notice that advisors can change price one time every 72 hours, so save your price after having finished all types of price&service settings.
Yes, if advisor desires to further offer service with a higher/lower price comparing to the current value, please contact Magicrystal Support and we’ll help you to adjust it.
Please send the request to Magicrystal Support.
Considering clients might want to keep the consultation history with advisors, we prefer not to delete the advisors’ accounts. However, we can remove advisors’ profiles from the list.
Yes. If an advisor provides contact information of other platforms (social account, other psychic sites, private email address, phone number, etc.), we can react to this kind of inappropriate behavior immediately and terminate the advisor’s account.
Clients pay for service with coins and advisor receives an equal amount of coins. We calculate the value of the pearls based on the commission rate as below:
· For all advisors, 40coins can change into 1 dollar, If you complete an order worth 120 coins, that order will be converted to $3 and so forth.
· The minimum withdrawal amount should be at least 15 dollars for the first time, which means you need to have saved at least 600 coins to withdraw cash.
Please check your earned money on your "Mine" - "Revenue" page and tap "Withdrawal" to send your withdrawal request. You can also view your withdrawal history by tapping the "Withdrawal Record".
In general, the third payment platform needs time to process the transaction.
Please contact Support if you didn’t receive the payment. We’ll check it for you soon.
Please leave us a note to change the payment info when you’re sending your cash-out request.you can also contact Support or send an email to Magicrystalofficial@gamil.com
It depends. If the advisor stops providing services due to non-force reasons or personal reasons that the two parties do not agree upon, Magicrystal has the right not to process the cash-out request.