Preface to Magicrystal Community Management Standards: To further standardize work and promote the healthy growth of Magicrystal while ensuring a positive user experience, the following violations are enumerated in an objective and fair manner:
1.Each advisor is allowed to register only one certified account on the platform. Any attempt to create multiple accounts will result in the account with higher earnings remaining, while others will be closed without earning settlement, and associated devices will be banned.
2.Advisors must not share client information privately with each other. If the system detects any leakage of client information, all advisors implicated will have their accounts closed, and devices banned, with earnings cleared.
3.Active advisors can't create new accounts with different identities. First offense results in a 48-hour account suspension, second offense leads to a 72-hour suspension, both zeroed earnings. The third offense results in account closure, device banning, and earnings clearing.
4.Advisors' readings or messages must not contain:
- a.Insults, defamation, or infringement of others' legal rights;
- b.False, harmful, coercive, invasive, harassing, defamatory, vulgar, obscene, or morally objectionable content;
- c.Personal social media and other platform accounts.
- d.Violations will result in a 48-hour account suspension with earnings cleared. Severe cases may lead to account closure without settlement.
5.For live chat, advisors are not allowed to remain silent for over 2 minutes. If this occurs, earnings for the delayed portion will be deducted.
6.If advisors fail to provide readings in live chat 3 times or more within 10 days, $3 will be deducted for each order, with a maximum deduction of $30. If it exceeds 10 orders in 10 days, the platform has the right to close the account.
7.If advisors miss live chat orders, 20 coins will be deducted for each order.
8.If advisors don't complete text/audio/video reading orders on time, corresponding earnings will be deducted.
9.To ensure service quality, if clients successfully get a refund, all corresponding earned coins of advisors will be deducted.
10.To ensure service continuity, advisors are required to be online for at least 8 hours daily. In special circumstances, notify administrators of the inability to come online. If unable to meet this requirement, the platform has the right to retrieve the account.